Chapter 6 Configuring Cisco Applications
Adding Application Triggers
6-22
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Step 4 Click Add.
The Cisco Application Configuration web page appears, and the URL of the
HTTP trigger appears on the navigation bar.
Step 5 Test the trigger by entering the URL you just configured in the address bar of your
browser.
For example,
http://www.appserver.acme.com:8080/hello
The browser should display “hello”.
Related Topics
• About CRS Applications, page 6-2
• Adding a JTAPI Trigger, page 6-18
• Adding an HTTP Trigger, page 6-20
• Provisioning the JTAPI Subsystem, page 3-4
• Configuring HTTP Triggers, page 5-9
Adding HTTP Triggers from the HTTP Subsystem
To configure a HTTP trigger from the HTTP subsystem, complete the following
steps.
Procedure
Step 1 From the CRS Administration menu bar, choose Subsystems > HTTP.
Idle Timeout (in ms) Maximum amount of time (in milliseconds) that the system will wait to
invoke the application before rejecting a contact.
Enabled (Radio button) Accept Yes (the default).
Note If you disable the trigger, the user receives an error message when
browsing to the defined trigger URL.
Field Description
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