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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Chapter 8 Managing the Cisco CRS System
Managing the Control Center
Refer to the “Adding Licenses and Activating Components” section on page 8-10
for details on tasks you can perform using the Control Center page.
Table 8-1 Areas of the Control Center Web Page
Callout Description
1 The server name and Cisco CRS Engine status. Button to Start, Stop, Restart, and Reelect
individual services.
2 The services installed on this server. Master services are labeled with a small, blue M icon;
standby services with a small, blue S icon.
Some Cisco services—CRS Administration, CRS CVD, CRS Editor, and CRS
Engine—contain a sub-level manager; these are indicated by a plus sign. Each service with
a sub-level manager contains a Manager; the Cisco CRS Engine also contains a Subsystem
Manager.
Caution Stopping a service containing a sub-level manager stops all the components
controlled by that manager.
Stopping one CRS SQL server service stops all other CRS SQL server services,
with the exception of Microsoft Distributed Transaction Coordinator.
3 The Status icons and the server states they represent. For more information, see
“Monitoring Service Status” section on page 8-18.
4 The Last Failure column notes the last time the service was stopped. for each node. The
last failure reason is provided in the history information window for each node.
5 Information icons:
• The Eyeglasses icon accesses server log files.
• The Pin icon accesses details about the server.
6 Use these hyperlinks to obtain more information about the server:
• Server Traces accesses the trace logs for the server.
• Server Details access detailed information about the server, such as properties,
hardware, services, and reason for last failure.
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