Chapter 16 The Tools Menu
The Real-time Snapshot Config Menu Option
16-4
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Note You must purchase the wallboard separately, and configure and control it with its
own wallboard software. Wallboard software and hardware are supported by the
third-party wallboard vendors, not by Cisco.
You must install the wallboard software on a separate machine or desktop, not on
the CRS server. During installation of your wallboard software, you will need to
configure your wallboard software to access the CRS database. To do this, you
need to assign a DSN, User ID, and password.
Use the Real-time Snapshot Writing Configuration for Wallboard web page to
enable the system to write data to the wallboard system.
To access the Real-time Snapshot Writing Configuration for Wallboard web page,
select Tools > Real Time Snapshot Config from the CRS Administration menu
bar.
The table below describes the fields in the Real-time Snapshot Writing
Configuration for Wallboard web page.
Field Description
Data Writing Enabled If checked, the system writes the data to the database. If not checked, the
system does not write the data to the database.
The default is disabled.
Data Writing Interval Sets the refresh interval for the wallboard data. Valid options: 5, 10, 15,
20, and 25.
Unified CCX CSQs
Summary
If checked, writes information about each CSQ to the RtCSQsSummary
table in the CRS database.
Unified CCX System
Summary
If checked, writes overall Unified CCX system summary to the RtUnified
CCXStatistics table in the CRS database.
Server Name Host Name or IP address of the Server running the Wallboard software
pointing to the HDS Database Server which contains the Wallboard
Real-time Snapshot data
Administrator User ID Unique identifier representing an administrator-level user of the Database
Server.
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