Cisco CRS-1 - Carrier Routing System Router

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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Contents
Creating a Team Supervisor 4-40
Creating Teams 4-41
Modifying Agents on Teams 4-42
Deleting a Team 4-43
Unified Gateway Auto-Configuration Details 4-43
CHAPTER 5 Provisioning Additional Subsystems 5-1
About Additional Subsystems 5-2
Provisioning the Unified ICME Subsystem 5-3
Configuring General Unified ICME Information 5-4
Configuring Unified ICME VRU Scripts 5-6
Provisioning the HTTP Subsystem 5-8
Configuring HTTP Triggers 5-9
Changing Port Numbers 5-10
Provisioning the Database Subsystem 5-12
Defining an ODBC Data Source 5-13
Adding a New Data Source 5-15
Provisioning the eMail Subsystem 5-16
CHAPTER 6 Configuring Cisco Applications 6-1
About CRS Applications 6-2
Configuring Cisco Script Applications 6-3
Configuring the Busy Application 6-6
Configuring the Ring-No-Answer Application 6-8
Configuring the Unified ICME Post-Routing Application 6-10
Configuring the Unified ICME Translation-Routing Application 6-13
Configuring the Remote Monitoring Application 6-15
Adding Application Triggers 6-17
Adding a JTAPI Trigger 6-18