Cisco CRS-1 - Carrier Routing System Router

Contents
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Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Adding JTAPI Triggers from an Application Web Page 6-19
Adding JTAPI Triggers from the JTAPI Subsystem 6-19
Adding an HTTP Trigger 6-20
Adding HTTP Triggers from an Application Web Page 6-21
Adding HTTP Triggers from the HTTP Subsystem 6-22
Managing Scripts 6-24
Uploading New Scripts 6-25
Viewing or Downloading a Script File 6-27
Refreshing Scripts 6-29
Individual Script Refresh 6-29
Bulk Script Refresh 6-30
Renaming a Script or Folder 6-32
Deleting a Script or Folder 6-33
Sample Scripts 6-34
CHAPTER 7 Managing Prompts, Grammars, Documents, and Custom Files 7-1
Managing Prompt Files 7-2
Managing Grammar Files 7-3
Managing Document Files 7-4
Managing Document Files 7-6
Managing Languages 7-7
Creating a New Language 7-8
Renaming a Language 7-9
Deleting a Language 7-9
Upload Zip files to a Language Folder 7-10
Unzipping a Document File After Uploading 7-11
Recording and Uploading Prompt Files 7-11
Recording a Prompt 7-13
Add Spoken Name Prompts 7-15