ix
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Contents
Managing Custom Files 7-15
Specify Custom Classpath Entries 7-16
Specify the Custom Steps Startup Order 7-17
Specify the Custom Subsystems Start Up Order 7-18
Managing AAR Files 7-18
Creating AAR Files 7-21
Uploading AAR Files 7-21
The META-INF Directory 7-21
The Prompts, Grammars, Documents, and Scripts Directories 7-22
The Prompts Directory 7-22
The Grammars Directory 7-22
The Documents Directory 7-23
The Scripts Directory 7-23
AAR Manifest 7-23
Attribute Types 7-25
Main Attributes 7-25
Per-Entry Attributes 7-27
The META-INF Directory Attributes 7-28
CHAPTER
8 Managing the Cisco CRS System 8-1
Control Center Terminology 8-2
About Control Center Management 8-3
High Availability and Automatic Failover 8-6
Network Partitions 8-7
Managing the Control Center 8-7
Adding Licenses and Activating Components 8-10
Adding a License 8-10
Activating a Component 8-11
Removing a Server 8-12