TC Troubleshooting
Doc. 065031-04 1/08 235
If you try to issue certain commands (for example, Column_x and
InjectValve_x commands) when the TC is not under Chromeleon control, the
appropriate message (shown above) is displayed.
To troubleshoot:
Select the Connect command to connect the TC to the Chromeleon server.
Check the Audit Trail for messages indicating whether the module was
successfully connected.
This error occurs if there is a problem with the connection between the TC
and the Chromeleon server or with the power supply.
To troubleshoot:
1. Check the USB connections.
2. Check the connection from the TC to the power supply.
3. If you cannot identify the cause of the error, contact Dionex for
assistance.
Device is not remote.
-or-
TC is not remote.
Device not found on the USB.
-or-
USB/LAN communication error. Please check communication
cable and instrument's power.
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