TC Troubleshooting
Doc. 065031-04 1/08 251
This error occurs if Chromeleon or Chromeleon Xpress does not recognize
error code sent by the TC firmware (Moduleware).
To troubleshoot:
The firmware cannot be serviced by the user. Contact Dionex for assistance.
This error occurs if Chromeleon or Chromeleon Xpress does not recognize
the format of data stored on the column ID chip card.
To troubleshoot:
1. In the Commands dialog box in Chromeleon or Chromeleon Xpress, click
the plus sign beside TC to display the items underneath.
2. Click the plus sign beside the column name.
3. Select FormatChipCard and click Execute.
4. If the error occurs again, insert a new column ID chip card (see
Section 9.26
).
This error occurs if a TC injection valve fails to switch position within the
time allotted.
To troubleshoot:
1. If a sequence is being executed, terminate the sequence by clicking Abort
Batch on the Sequence Control panel.
2. Press the
POWER button on the front of the TC to turn off the power; after
30 seconds, press the button again to turn on the power.
3. Try to toggle the injection valve from Load to Inject by clicking the Load
and Inject buttons on the Control panel.
4. If the error occurs again, contact Dionex for assistance.
Unknown error code.
Unknown format of the card data.
X position error.
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