Fargo DTC550 - Resolving the no Smart Encoder Error Message; Resolving the Failed Smart Encode Error Message

FOR RESTRICTED USE only Fargo Electronics, Inc.
DTC550 Direct to Card Printer/Encoder User Guide (Rev. 2.8)
4-23
Resolving the No Smart Encoder Error Message
Symptom: The Printer is receiving encoding data, but the Printer is not configured with
this Encoder type.
Step Procedure
1 Ensure the LCD Setting is correct.
• Press Select on the LCD.
• Select the Setup Printer and Encoder Settings.
• Change the Setting from None to Yes.
2 Check the software user’s manual for encoding instructions if the encoding
data was sent in error.
Resolving the Failed Smart Encode Error Message
Symptom: The card's smart chip was not encoded properly.
Step Procedure
1 Check to ensure that the cards are loaded with the smart chip facing up
and are being fed into the Printer first.
2 Verify that the card is entering the E-card Docking Station properly.
• Send an encoding print job from the computer.
• Watch the card feed into the Printer and enter the E-card Docking
Station.
• Adjust the Flipper Offset (as needed) if the card is not feeding into the
E-card Docking Station properly. See Resolving the Card Jam on the
Flipper Table.