FOR RESTRICTED USE only Fargo Electronics, Inc.
DTC550 Direct to Card Printer/Encoder User Guide (Rev. 2.8)
4-24
Removing the Card Jam in the Printer’s Magnetic Encoding Area
Symptom: A card is jammed in the magnetic encoding area of the Printer.
Step Procedure
1 Clear the jammed card.
a. Open the Top Cover and the Printhead Arm.
b. Use the arrows on the LCD panel to move the card forward or
backward to free the card.
2 Inspect the Card Feed Roller Motor for proper operation.
a. Leave the power ON and open the Top Lid and Printhead Arm.
b. Press the FWD button to advance the card or the REV button to
reverse the card. Use these buttons to move the card through the
Printer.
3 Ensure that the cards are feeding into the Encoding Module properly.
a. Reset power on the Printer to clear any error messages.
b. Select the Menu from the LCD.
c. Select the Print Test Image from the menu. See the Printing a Test
Image.
d. Select the Magnetic Test from the menu. (Note: A card is fed from
the Input Hopper onto the Flipper table and rotated into the Encoding
Module.)
e. If the card appears to jam against the components of the encoding
assembly, adjust the Encoder angle of the Flipper Offset. See
Resolving the Card Jam on the Flipper Table
.
4 Adjust the Flipper Offset.
a. Select Menu on the LCD display.
b. Select Setup Printer.
c. Select Flipper Settings.
d. Select Encoder Flip Angle.
e. Change the setting in small increments. (Note: A negative adjustment
will lower the side of the Flipper Table closest to the Exit Hopper.
f. Press Done. When it asks if you want to save, press Yes.
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