15 Problem Solving
422
Problem Solving
15
Unable to print,
or unable to
copy.
Is a message displayed on
the touch screen?
Follow the instructions displayed to resolve
the problem.
Is the memory capacity
insufficient?
Perform one of the following:
z
Set [Image Quality] to [Standard] in the
print driver, or try printing again by
setting [Print Page Mode] to [On].
z
Set the status of the unused ports to
[Disabled].
z
Add memory by installing add-on
memory.
Is the print mode [Off-line]? Press the <Machine Status> button to
check the [Print Mode] on the [Machine
Status] screen. If [Print Mode] is set to [Off-
line], select [On-line].
Is the power cord
disconnected from the
machine?
Switch the main power and power off, and
then firmly plug the power cord into the
connector of the machine and power
outlet. Then switch the main power and
power on.
Refer to "2 Product Overview" > "Power
Source" in the User Guide.
Is the power breaker switch
on the side of Tray 6 (HCF
B1-S) turned off?
Turn on the power breaker switch.
Refer to "2 Product Overview" in the User
Guide.
The <Data>
indicator does
not light even
though you
instructed the
machine to print.
Is the interface cable
connected?
Check the interface cable connection.
Refer to "Interface Cables" (P.21).
Is the computer's
environment correctly set?
Check the computer environment such as
print driver settings.
Is the required port status
set to [Enabled]?
Check the status of the port to use, and
then set the port status to [Enabled].
Refer to "Port Settings" (P.192).
Paper is not fed
from Tray 5.
Is the specified size paper
loaded in the tray?
Follow the instructions displayed to load
paper of correct size, and then try again.
Refer to "Loading Paper in Tray 5 (Bypass)"
(P.49).
A document is
not printed
although you
sent a print job
for Tray 6 (HCF2
(2000 sheets)),
(HCF B1-S).
Is the specified size paper
loaded in the tray?
Follow the instructions displayed to load
paper of correct size, and then try again.
Refer to "Loading Paper in Tray 6 (HCF2
(2000 sheets))" (P.50) or "Loading Paper in
Tray 6 (HCF B1-S)" (P.51).
Paper is not fed
from Tray 6 (HCF
B1-S).
Are the weight switch
buttons set to the weight of
the paper?
For paper exceeding 256 gsm, set the
weight switch buttons to [257-300 gsm].
Refer to "Improving the Paper Feeding
Performance in Tray 6 (HCF B1-S)" (P.55).
Tray 6 (HCF B1-
S) cannot be
selected on the
control panel.
Is the power breaker switch
on the side of Tray 6 (HCF
B1-S) turned off?
Turn on the power breaker switch.
Refer to "2 Product Overview" in the User
Guide.
Symptom Cause Remedy
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