Trouble during Faxing
439
Problem Solving
15
Trouble during Faxing
This section describes how to resolve fax problems.
Note • For troubles during Internet faxing, refer to "E-mail Features Problems" (P.462).
• The Fax features are not available for some models. An optional component is required. For
more information, contact our Customer Support Center.
Sending Problems
If you cannot send a fax, identify the symptom in the following table to perform the
remedy.
Symptom Cause Remedy
A Transmission
Report - Job
Undelivered is
output.
The fax was not sent
because of an error.
Check the Transmission Results in the
Transmission Report - Job Undelivered. If
an error code is displayed, refer to "Error
Code" (P.469).
Unable to
communicate
(general fax)
The phone line is not
connected correctly.
The machine is equipped with connectors
to which to connect phone lines.
Communication is enabled only when the
phone line is connected to the correct
connector.
When the cable connection is correct, the
On-hook feature allows you to call via
general lines.
The phone dialing method is
not available.
Specify the same dialing method as the
one (Tone/10pps) subscribed for the
machine.
An error occurred with the
phone line.
Use a telephone near the machine to
check whether you can make a phone call.
If the phone call is disabled, the problem is
in the phone line, not in the machine.
The destination machine is
abnormal.
The data cannot be sent if the machine of
the recipient is turned off, is set to
"manual" receiving mode, or does not
support G3 reception.
Call the recipient to confirm the machine
condition.
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