15 Problem Solving
450
Problem Solving
15
Unable to Send a Scanned Document over the Network (FTP/SMB)
If you cannot send a scanned document over the network, identify the symptom in the
following table to perform the remedy.
Symptom Cause Remedy
A Transmission
Report - Job
Undelivered is
output.
Unable to transmit because
of the error.
Check the Transmission Results in the
Transmission Report - Job Undelivered. If
an error code is displayed, refer to "Error
Code" (P.469).
Unable to send
data over the
network.
The server is not correctly
specified.
Correctly specify the server.
The save destination is not
correctly specified.
Correctly specify the save destination.
When SMB is selected, the
shared name is not correctly
specified.
Correctly specify the shared name.
When SMB (UNC Format) is
selected, the save
destination is not correctly
specified.
Correctly specify the save destination.
The login name is not
entered correctly.
Correctly enter the login name.
The password is not
correctly entered.
Correctly enter the password.
The time set on the machine
does not agree with that of
Windows, when SMB
transmission is performed to
Windows Server 2003 or
Windows Server 2008.
Synchronize the time settings of the
machine and Windows.
On Windows Server 2003,
Windows Server 2008, or
Windows XP, users who do
not set a password cannot
use SMB transmission.
Follow the steps below to change the
settings of network access:
1. Start Windows, and select [Control
Panel] > [Administrative Tools] > [Local
Security Policy].
2. Select [Security Settings] > [Local
Policies] > [Security Options].
3. Change [Account: Limit local account
use of blank passwords to console
logon only] to [Disabled].
Is the root of the DFS name
space (\\Domain
name\Shared name)
specified with more than
three characters.
Specify a DFS name space with a root
comprised of less than four characters.
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