Fuji Xerox ApeosPort-IV C7780 Administrator's Guide

Trouble during Faxing
445
Problem Solving
15
Unable to
communicate (IP
fax (SIP))
The IP address is incorrect. Set a correct IP address, subnet mask,
and gateway address on the machine.
The correct IP address of a
SIP server is not set in the
machine.
Set a correct IP address of the SIP server
in the machine.
The specified SIP server in
a network is not active.
Consult your network administrator on the
SIP server condition.
Registration of the machine
information to a SIP server
failed.
Turn the machine off and then on.
The machine is turned off. The machine cannot receive a fax when
turned off. Turn the machine on.
The machine is in the
System Administration
mode.
The machine cannot receive a fax in the
System Administration mode. Exit the
System Administration mode.
A wrong machine password
has been set.
When a machine password has been set,
the machine accepts only data or polling
fax sent with the correct machine
password in F code.
IP fax (SIP) is being sent. The number of simultaneous connection
for IP fax (SIP) is one. The machine cannot
send and receive an IP fax (SIP) at the
same time.
Wait until the sending completes, and then
ask the sender to send again.
The network relay device
such as a switch, router,
and firewall cannot go
through the port of the
machine.
Enable the port for IP fax (SIP) of the
network relay device.
The IP filter setting of the
machine is incorrect.
Add the IP address of the SIP server to the
permitted IP address of the machine in the
environment where the SIP server is used.
Set [IP Filtering] under [Properties] tab >
[Security] using CentreWare Internet
Services.
The Ethernet cable has
been unplugged for more
than one minute.
When Register recovery on the SIP server
is completed, the registration succeeds.
No measure is required.
Unable to
communicate (IP
fax (SIP) via a
VoIP gateway)
The registration of VoIP is
incorrect.
Register the correct VoIP gateway on the
machine.
The specified VoIP gateway
in a network is not active.
Consult your network administrator on the
VoIP gateway condition.
The settings on the VoIP
gateway are incorrect.
Consult your network administrator on the
VoIP gateway settings.
Symptom Cause Remedy

Fuji Xerox ApeosPort-IV C7780 Specifications

General

Brand	Fuji Xerox
Model	ApeosPort-IV C7780
Category	All in One Printer
Language	English