Action Yes No
Step 3
Remove obstructions in the media path.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Properly install the envelope feeder assembly.
Does the problem remain?
Go to step 5. Problem is solved.
Step 5
Check all connections on the envelope feeder assembly, and if
necessary, replace the connections.
Does the problem remain?
Go to step 6. Problem is solved.
Step 6
Replace the envelope feeder assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Sensor (envelope feeder pass through) late jam (envelope feeder) service check
Action Yes No
Step 1
Remove the envelope feeder.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Remove all media present in media path.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Remove excess media from the envelope feeder.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Check the envelope feeder pick roll for wear and excess
contamination. If necessary, clean or replace the pick roll.
Does the problem remain?
Go to step 5. Problem is solved.
Step 5
Check all connections on the envelope feeder assembly, and if
necessary, replace the connections.
Does the problem remain?
Go to step 6. Problem is solved.
4062
Diagnostic information
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