Action Yes No
Step 19
Properly reseat the wireless card.
Does the problem remain?
Go to step 20. Problem is solved.
Step 20
Check the antenna for damage, and replace if necessary.
Does the problem remain?
Go to step 21. Go to step 20.
Step 21
Verify that the antenna is properly connected to the wireless card.
Is it connected correctly?
Go to step 23. Go to step 22.
Step 22
Properly connect the antenna.
Does the problem remain?
Go to step 23. Problem is solved.
Step 23
Check pin 6 for +3.3V and Pin 5 for +5V on connector <> of the
controller board. Pins 1 and 4 are GND.
Are the voltages and GNDs correct?
Replace the wireless
card.
Replace the system
card. Go to
“System
card assembly
removal” on
page 283.
Network software eror service check
Action Yes No
Upgrade the network firmware in the printer or print server.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Unsupported Option in Slot [x] service check
Action Yes No
Remove unsupported internal option.
Does the problem remain?
Contact next level of
support.
Problem is solved.
4062
Diagnostic information
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