Action Yes No
Step 6
Check all cable connections on the external duplex assembly, and
if necessary, replace the connections.
Does the problem remain?
Go to step 7. Problem is solved.
Step 7
Check the external duplex assembly for damage, and if necessary,
replace the external duplex assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
How to clear 241-245 paper jams
241–245 paper jams
1 Pull out the tray indicated on the display.
2 Remove any jammed paper, and then insert the tray.
3 Press .
4 If the jam message persists for a 250‑sheet or 550‑sheet tray, then remove the tray from the printer.
5 Remove the jammed paper, and then insert the tray.
6 Press .
4062
Diagnostic information
115
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