Network service check
Action Yes No
Step 1
If the device is physically connected to the network, verify that the
Ethernet cable is properly connected on both ends.
Is the cable properly connected?
Go to step 3. Go to step 2.
Step 2
Connect the Ethernet cable.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Check the printer online status under Printers and Faxes on the
host computer. Delete all print jobs in the print queue.
Is the printer online and in a Ready state?
Go to step 5. Go to step 4.
Step 4
Change the printer status to online.
Does the problem remain?
Go to step 5. Problem is solved.
Step 5
Check if the IP address displayed on the network settings page
matches the IP address in the port of the drivers using the printer.
Do the IP addresses match?
Go to step 10. Go to step 6.
Step 6
Check if the LAN uses DHCP.
Does the LAN use DHCP?
Go to step 7. Go to step 9.
Step 7
Check if the first two segments of the IP address are 169.254. Are
the first two segments 169.
254?
Go to step 8. Go to step 9.
Step 8
Turn on the printer, and then turn it o.
Does the problem remain?
Go to step 10. Problem is solved.
Step 9
Reset the address on the printer to match the IP address on the
driver.
Does the problem remain?
Go to step 10. Problem is solved.
4062
Diagnostic information
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