Repeating defects check
Actions Yes No
Step 1
If the distance between defects is equal to 1.11 inch (28.3 mm), then
replace the charge rollers.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Step 2
If the distance between defects is equal to 2.04 inches (80 mm),
then replace the transfer roller.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Step 3
If the distance between defects is equal to one of the following,
then replace the print cartridge.
• 1.88 in. (47.8 mm)
• 3.81 in. (96.8 mm)
Does the problem remain?
Contact next level of
support.
Problem is solved.
Step 4
If the distance between defects is equal to one of the following,
then replace the fuser.
• 3.46 in. (88.0 mm)
• 3.75 in. (95.2 mm)
Does the problem remain?
Contact next level of
support.
Problem is solved.
Blank pages check
4062
Diagnostic information
40
To Next Page
Loading...
