D. Collecting information from the user
Ask the user for information about the following:
• Print job being run
• Operating system being used
• Print driver being used
• Other information on what was happening when the 9yy error occurred
9yy errors
900.xx–906.xx error messages
Error code Description Action
900.xx Code detected unusual event or timing. Go to
“System software (900.xx) error service
check” on page 209.
901.xx Code detected unusual event or timing. Go to
“System software (901.xx) error service
check” on page 214.
902.xx Code detected unusual event or timing. Go to
“System software (902.xx) error service
check” on page 214.
903.xx Code detected unusual event or timing. Go to
“Paperport link driver error service
check” on page 215.
904.xx Code detected unusual event or timing. Go to
“RIP interface error service check” on
page 215.
905.xx Code detected unusual event or timing. Go to
“Paperport device interface error service
check” on page 216.
906.xx Code detected unusual event or timing. Go to
“RIP interface driver error service check”
on page 216.
910.xx–917.xx error messages
Error code Description Action
910.00 The pick arm motor has stalled or become
obstructed.
Go to
“Pick arm motor service check” on
page 217.
911.00 The pick arm motor encoder continues to detect
pulse after motor stops.
912.00 The pick arm motor does not rotate at the specified
speed.
913.00 The pick arm motor does not rotate at the specified
speed.
914.00 The pick arm motor encoder detection is lost during
normal operation.
914.01 The pick arm motor does not rotate at the specified
speed.
4062
Diagnostic information
196
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