Paperport device interface error service check
Action Yes No
Step 1
a POR the machine, and then print a simple test page to
determine if the problem is system software related, or if the
customer is sending a corrupted print job.
b Do the necessary steps to correct the issue.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check all the connections on the system card assembly, and if
necessary, replace the connections.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Replace the system card assembly. Go to
“System card assembly
removal” on page 283.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
RIP interface driver error service check
Action Yes No
Step 1
a POR the machine, and then print a simple test page to
determine if the problem is system software related, or if the
customer is sending a corrupted print job.
b Do the necessary steps to correct the issue.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check all the connections on the system card assembly, and if
necessary, replace the connections.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
Replace the system card assembly. Go to
“System card assembly
removal” on page 283.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
4062
Diagnostic information
216
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