Action Yes No
Step 6
Check all connections on the system card assembly, and if
necessary, replace the connections.
Does the problem remain?
Go to step 7. Problem is solved.
Step 7
Replace the envelope feeder assembly.
Does the problem remain?
Go to step 8. Problem is solved.
Step 8
Replace the system card assembly. Go to
“System card assembly
removal” on page 283.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Sensor (envelope feeder pass through) static jam service check
Action Yes No
Step 1
Remove the envelope feeder.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Remove all media present in media path.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Replace the envelope feeder assembly.
Does the problem remain?
Contact next level of
support.
Problem is solved.
How to clear 270 paper jams
271–279 paper jams
To clear a jam in the output expander, high‑capacity output stacker, the 5‑bin mailbox, or the StapleSmart II
Finisher:
1 If the paper is exiting into a bin, then pull the paper straight out, and then press .
If not, then continue with step 2.
2 Pull down the output bin door or doors.
3 Remove the jammed paper.
4062
Diagnostic information
137
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