Replace fuser service check
Action Yes No
Step 1
a Update the printer firmware to at least P631a/E220.
b Replace the fuser. Go to “Fuser unit assembly removal” on
page 331.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Replace the maintenance kit.
b Reset the maintenance counter. Go to “Maintenance page
counter reset” on page 255.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Replace cartridge service check
Action Yes No
Replace the cartridge.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Printer hardware errors
Procedure before starting the 9yy service checks
You will need to retrieve certain information. This information will aid your next level of support in diagnosing
the problem before replacing the controller board.
Warning—Potential Damage: Do not replace the controller board unless directed by your next level of
support.
1 Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2 Collect the settings from the menu settings page.
3 Collect information from the user.
Note: Not all of the items are retrievable from the printer you are working on.
A. Collecting the history information from the SE menu
Note: Make sure that your printer is connected to a network or to a print server.
1 Open a Web browser, type http://printer_IP_address/se, and then press Enter.
Notes:
• printer_IP_address is the TCP/IP address of the printer
4062
Diagnostic information
194
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