System software (900.xx) error service check
There are
dierent
types of 900.xx errors that can occur. There may be a communication problem (bad cable,
network connection, and so on), software issue, or a hardware problem with the controller board. The
communication and software aspects should be checked first. Determine if the problem is constant or
intermittent. Use the troubleshooting procedure below to associate the issue. Take any notes as instructed.
You will need that information in the event you need to contact your next level of support.
Note: Before troubleshooting, determine the operating system used when the error occurred. If possible,
determine whether a PostScript or PCL
file
was sent to the device when the error occurred. Ask the
customer which Lexmark Solutions applications are installed on the device.
Action Yes No
Step 1
POR the device.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Write down the exact 900.xx error code displayed on the
device.
b Turn o the device.
c Clear the print queues.
d Disconnect all communication cables, and then remove all
memory options.
e Remove all ISP and modem cards.
f Restart the device into diagnostic mode.
Does the problem remain?
Go to step 3. Go to step 5.
Step 3
a Check all the cables connected to the RIP board for proper
connectivity.
b Properly connect the cables to the RIP board.
c Restart the device into diagnostic mode.
Does the problem remain?
Go to step 4. Go to step 5.
*
Before contacting your next level of support, make you have the following information and materials:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print
file
if error appears to be isolated to a single
file
• File/application used if error is related to a specific print file
• Device operating system
• Driver used (PCL/PS)
• Frequency of the occurrence of the error
4062
Diagnostic information
209
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