Lexmark T652 - Page 210

Action Yes No
Step 4
Replace the RIP board, and then restart the device.
Note: If an error displayed is dierent from the original 900.xx,
then consult the service check for that error.
Does the problem remain?
Contact the next
level of support
*
.
The problem is
solved.
Step 5
Print the following:
• Error log
• Menu settings page
• Network settings page
Does the problem remain?
Contact the next
level of support
*
.
Go to step 6.
Step 6
a Reattach the communications cable, and then restart the
printer to operating mode.
b Send the printer a print job.
Note: Before performing this step, write down this
information about the file being sent to the printer.
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS, etc.)
Does the problem remain?
Go to step 7. Go to step 8.
Step 7
a Upgrade the firmware. Contact your next level of support for
the correct firmware level to use.
b Restart the printer to operating mode.
c Send the printer a print job.
Does the problem remain?
Contact the next
level of support
*
.
Go to step 8.
*
Before contacting your next level of support, make you have the following information and materials:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print file if error appears to be isolated to a single file
• File/application used if error is related to a specific print file
• Device operating system
• Driver used (PCL/PS)
• Frequency of the occurrence of the error
4062
Diagnostic information
210