Action Yes No
Step 8
Is the device a multifunction printer?
Go to step 9. Go to step 11.
Step 9
Run a copy job.
Does the problem remain?
Contact the next
level of support
*
.
Go to step 10.
Step 10
Run a scan‑to‑PC job.
Does the problem remain?
Contact the next
level of support
*
.
Go to step 11.
Step 11
Is there an installed optional memory card?
Go to step 12. Go to step 13.
Step 12
Reinstall the optional memory card, and then send a print job to
the device.
Does the problem remain?
Go to step 13. Go to step 14.
Step 13
Install a Lexmark‑recommended memory option, and then send a
print job to the device.
Does the problem remain?
Contact the next
level of support
*
.
The problem is
solved.
Step 14
Is there a modem installed on the device?
Go to step 15. Go to step 19.
Step 15
Reinstall the modem, and restart the device.
Does the problem remain?
Go to step 16. Go to step 18.
*
Before contacting your next level of support, make you have the following information and materials:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print
file
if error appears to be isolated to a single
file
• File/application used if error is related to a specific print file
• Device operating system
• Driver used (PCL/PS)
• Frequency of the occurrence of the error
4062
Diagnostic information
211
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