Action Yes No
Step 16
a Upgrade the firmware. Contact your next level of support for
the correct firmware level to use.
b Restart the printer to operating mode.
c Send the printer a print job.
Does the problem remain?
Go to step 17. The problem is
solved.
Step 17
Replace the modem, and then restart the device.
Does the problem remain?
Contact the next
level of support
*
.
The problem is
solved.
Step 18
Run a fax job.
Does the problem remain?
Contact the next
level of support
*
.
Go to step 19.
Step 19
Are there any ISP (internal solutions port) options installed?
Go to step 20. The problem is
solved.
Step 20
a Reinstall the first ISP option, and then restart the device.
b Run a job to test the option.
Does the problem remain?
Go to step 21. Go to step 23.
Step 21
a Upgrade the firmware. Contact your next level of support for
the correct firmware level to use.
b Restart the printer to operating mode.
c Send the printer a print job.
Does the problem remain?
Go to step 22. The problem is
solved.
*
Before contacting your next level of support, make you have the following information and materials:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print file if error appears to be isolated to a single file
• File/application used if error is related to a specific print file
• Device operating system
• Driver used (PCL/PS)
• Frequency of the occurrence of the error
4062
Diagnostic information
212
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