Action Yes No
Step 22
a Replace the faulty ISP option, and then restart the device.
b Run a job to test the new option.
Does the problem remain?
Contact the next
level of support
*
.
Go to step 23.
Step 23
Are there any more ISP options to install?
Go to step 24. The problem is
solved.
Step 24
a Install the next ISP option, and then restart the device.
b Run a job to test the new option.
Go to step 25. Go to step 23.
Step 25
a Upgrade the firmware. Contact your next level of support for
the correct firmware level to use.
b Restart the printer to operating mode.
c Send the printer a print job.
Does the problem remain?
Go to step 26. Go to step 23.
Step 26
a Replace the faulty ISP option, and then restart the device.
b Run a job to test the new option.
Does the problem remain?
Contact the next
level of support
*
.
The problem is
solved.
*
Before contacting your next level of support, make you have the following information and materials:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print file if error appears to be isolated to a single file
• File/application used if error is related to a specific print file
• Device operating system
• Driver used (PCL/PS)
• Frequency of the occurrence of the error
4062
Diagnostic information
213
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