Action Yes No
Step 10
Have the network administrator verify that the subnet addresses
of the IP addresses of the printer and the computer are identical.
Are the subnet addresses identical?
Go to step 12. Go to step 11.
Step 11
Using the subnet address from the network administrator, assign
a unique IP address to the printer.
Does the problem remain?
Go to step 12. Problem is solved.
Step 12
Check if the device is connected to the network by an Ethernet
cable.
Is the device connected by an Ethernet cable?
Go to step 13. Go to step 15.
Step 13
Replace the Ethernet cable.
Does the problem remain?
Go to step 14. Problem is solved.
Step 14
Have the network administrator check the network drop for activity.
Is the drop functioning properly?
Replace the system
card. Go to
“System
card assembly
removal” on
page 283.
Contact the network
administrator.
Step 15
Check if the printer is on the same wireless network as the other
devices.
Is the printer on the same wireless network?
Go to step 17. Go to step 16.
Step 16
Assign the correct wireless network to the printer.
Does the problem remain?
Go to step 17. Problem is solved.
Step 17
Check if the other devices on the wireless network are
communicating properly.
Are the other devices communicating properly?
Go to step 18. Contact the network
administrator.
Step 18
Verify that the wireless card is properly seated on the controller
board.
Is the wireless card properly seated?
Go to step 20. Go to step 19.
4062
Diagnostic information
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