241 error messages
Error code Description Action
241.00 Media tray 1 area jam
The media is jammed in the media tray 1 area.
Go to
“Tray area jam service check” on
page 125.
241.01 Pick motor control failure (media tray 1)
The pick motor does not reach the proper
operating speed at the specified time.
Go to
“Tray pick motor load error service
check” on page 127
241.06 Sensor (input) late jam (tray 1 or MPF)
The media is late reaching the sensor (input)
within the specified time.
Go to
“Sensor (input) late jam service check”
on page 68.
241.07 Pick motor load error (media tray 1)
The pick motor has failed or caused high
mechanical load due to paper jam or bind.
Go to
“Tray pick motor load error service
check” on page 127
241.08
241.10 Sensor (input) late jam (tray 1)
The media is late reaching the sensor (input)
within the specified time.
Go to
“Sensor (input) late jam service check”
on page 68.
241.11
241.12 Sensor (input) late jam (tray 1 or envelope feeder)
The media is late reaching the sensor (input)
within the specified time.
241.14
241.15
241.16 Sensor (input) late jam (tray 1)
The media is late reaching the sensor (input)
within the specified time.
241.18
241.19 Pick motor control failure (tray 1)
The pick motor does not reach the proper
operating speed at the specified time.
Go to
“Tray pick motor load error service
check” on page 127.
241.20 Tray 1 pick motor lost encoder failure (tray 1)
The pick motor is not reporting pulses back to the
engine.
Go to
“Tray pick motor lost encoder failure
service check” on page 129.
4062
Diagnostic information
116