Sensor (pass through) static jam service check
Action Yes No
Step 1
Remove any prestaged or jammed media in the media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Check if the display on the operator panel changes every time the
sensing area of the media tray sensor (pass through) is interrupted
or blocked.
a Enter the diagnostic mode.
b Select Input tray tests.
c Select Sensor test.
d Select the appropriate tray number.
e Observe the line item “pass through” for the appropriate media
tray.
If necessary, replace the connection or the sensor. See
“250-sheet
tray controller card assembly removal” on page 362.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Perform a print test using the appropriate input tray, and if
necessary, replace the input option.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Tray pick motor load error service check
Action Yes No
Step 1
Remove all media present in the media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Remove excess media from tray 1.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Check, clean or replace the pick rolls for wear and excess
contamination. See
“Pick arm assembly removal” on page 320.
Does the problem remain?
Go to step 4. Problem is solved.
4062
Diagnostic information
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