Action Yes No
Step 7
Remove any prestaged or jammed media in all the trays.
Does the problem remain?
Go to step 8. Problem is solved.
Step 8
Check the sensor (input) for proper operation.
a Enter the diagnostic mode.
b Select Base sensor test.
c Observe the line item “input.”
Does the display on the operator panel change every time the
sensing area of the above sensor is interrupted or blocked?
Go to step 10. Go to step 9.
Step 9
Check the above sensor for proper connection, and if necessary,
replace the connection or the sensor. See
“Sensor (input)
removal ” on page 296.
Does the problem remain?
Go to step 10. Problem is solved.
Step 10
Perform a print test.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Sensor (input) late jam service check
Action Yes No
Step 1
Fan the media, ensure the media is properly installed, and check
the paper path for obstructions.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Replace the media, or change the media size setup for all the trays.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Remove excess media from all the trays.
Does the problem remain?
Go to step 4. Problem is solved.
Step 4
Replace damaged media in all the trays.
Does the problem remain?
Go to step 5. Problem is solved.
4062
Diagnostic information
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