Error code Description Action
245.66 Pick motor underspeed error (tray 5)
The pick motor does not rotate at the specified
speed.
Go to
“Tray pick motor control failure service
check” on page 128.
245.67 Pick motor overspeed error (tray 5)
The pick motor does not rotate at the specified
speed.
245.68 Pick motor stop error (tray 5)
Pick motor stop error detected by options tray x.
245.69 Pick motor control failure (tray 5)
The pick motor does not reach the proper
operating speed at the specified time.
Tray area jam service check
Action Yes No
Step 1
Remove all media present in media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Properly reinstall media.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Remove obstructions in the media path.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Sensor (pass through) lingering jam service check
Action Yes No
Step 1
Replace the media or change the media size setup in all the trays.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Remove obstructions in the media tray pass through areas.
Does the problem remain?
Go to step 3. The problem is
solved.
4062
Diagnostic information
125
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