Error code Description Action
245.18 Pick retry timeout (tray 5)
The engine timed out waiting for the tray 5 to
report ready before the first pick attempt. Thus,
turn the machine
o,
and then turn it on.
N/A
245.19
245.33 Tray 5 not ready (tray 5)
Tray was not properly pushed into the machine.
Go to
“Tray not ready service check” on
page 130.
245.34 Empty tray pick attempted (tray 5)
The pick arm attempted to pick with no media in
the tray.
Go to
“Empty tray pick attempted service
check” on page 130.
245.35 Pick page received while POR not yet done (tray
5)
Media remains on the sensor (input) during the
warm-up sequence.
Go to
“Sensor (pass through) static jam
service check” on page 127.
245.36 Sensor (pass through) static jam (tray 5)
Media remains on the sensor (input) during the
warm-up sequence.
245.37 Sensor (pass through) late jam (tray 5)
The media is late reaching the sensor (pass
through) within the specified time.
Go to
“Sensor (pass through) late jam service
check” on page 98.
245.39 Media tray pulled jam
A media tray above the source tray was pulled
during the printing process.
Go to
“Media tray pulled jam service check”
on page 129.
245.40 Sensor (pass through) lingering jam (tray 5)
Media reached the sensor (pass through) within
the specified time, but did not clear it within the
specified time.
Go to
“Sensor (pass through) lingering jam
service check” on page 125.
245.49 HCIT tray lift motor stalled failure (tray 5)
The HCIT tray lift motor has stalled or has become
obstructed.
Go to
“HCIT tray lift motor stalled failure
service check” on page 130.
245.50 HCIT tray lift motor underspeed failure (tray 5)
The HCIT tray lift motor does not rotate at the
specified speed.
245.52 HCIT tray lift motor overrun failure (tray 5)
The HCIT tray lift motor continues to detect pulses
after the motor has turned o.
245.65 Pick motor load error (tray 5)
The pick motor has failed or caused high
mechanical load due to paper jam or bind.
Go to
“Tray pick motor load error service
check” on page 127.
4062
Diagnostic information
124
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