Action Yes No
Step 5
Replace the pick arm assembly. See
“Pick arm assembly removal”
on page 320.
Does the problem remain?
Go to step 6. Problem is solved.
Step 6
Replace the system card assembly. See
“System card assembly
removal” on page 283.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Tray pick motor lost encoder failure service check
Action Yes No
Step 1
Check all connections on the pick arm assembly, and if necessary,
replace the connections.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Check all connections on the system card assembly, and if
necessary, replace the connections.
Does the problem remain?
Go to step 3. Problem is solved.
Step 3
Replace the pick arm assembly. See
“Pick arm assembly removal”
on page 320.
Does the problem remain?
Contact next level of
support.
Problem is solved.
Media tray pulled jam service check
Action Yes No
Step 1
Remove all media present in the media path.
Does the problem remain?
Go to step 2. Problem is solved.
Step 2
Close all media trays.
Does the problem remain?
Contact next level of
support.
Problem is solved.
4062
Diagnostic information
129