Call Redirect
Aspila EX Software Manual Features 105
Call Redirect
Description
Call Redirect allows a system phone user to transfer a call to a pre-defined destination (such as an
operator, voice mail, or another extension) without answering the call. This can be useful if you are
on a call and another rings in to your extension. By pressing the Call Redirect key, the call is trans-
ferred, allowing you to continue with your current call.
This feature works with the following types of calls:
• Normal trunk call
• DID
• DISA
• DIL
• E&M
• ICM
The following types of calls cannot be redirected with the feature:
• ACD
• Transferred
• Department Group (all ring mode)
• Door Box
• Virtual Extension
Conditions
(A.) After pressing the Call Redirect key, the call will not recall the extension.
(B.) The pre-defined destination has to be an extension number or voice mail pilot number.
Default Setting
Disabled.
Programming
• 15-07-01 : Programmable Function Keys
Assign a function key for Call Redirect (code 49 + destination extension number).
• 20-06-01 : Class of Service for Extensions
Assign a Class Of Service (1-15) to an extension.
• 20-11-01 : Class of Service Options (Hold/Transfer Service) - Call Redirect
Enable (1) or disable (0) a system phone user’s ability to transfer a call to a pre-defined desti-
nation (such as an operator, voice mail, or another extension) without answering the call
Related Features
None
Aspila EX
• Available
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