Program 41 : ACD Setup
41-08 : ACD Overflow Options
876 Programming Aspila EX Software Manual
41-08 : ACD Overflow Options
Description
For each ACD Group (1-64), use Program 41-08 : ACD Overflow Options to assign the overflow
mode (0-9), destination and announcement message types. Delay announcement functions are not
available for ACD pilot number call. Each ACD Group can have unique overflow options. The
table below outlines the entry options.
Input Data
Conditions
Delay announcement functions are not available for ACD pilot number call.
Feature Cross Reference
• Automatic Call Distribution (ACD)
Level:
Aspila EX
SA •Available.
ACD Group No 01-64
Item
No.
Item Input Data Default
01 Overflow
Operation Mode
0- No overflow
1- Overflow with No Announcement
2- No Overflow with First Announcement Only
3- No Overflow with First & Second Announcements
4- Overflow with First Announcement Only
5- Overflow with First & Second Announcement
6- -- Not used --
7- -- Not used --
8- No Overflow with Second Announcement Only
9- Overflow with Second Announcement Only
0
02 ACD Overflow
Destination
0-66 (0 : No setting)
65: Overflow Table (Program 41-09)
66: Voice Mail Integration (In-Skin Voice Mail)
0
03 Delay
Announcement
Source Type
0- ACI
1- VRS (DSPDB)
2- Voice Mail Integration (In-Skin Voice Mail)
0
04 ACD Overflow
Transfer Time
0-64800 (Sec.) 30
To Next Page
Loading...
