Program 41 : ACD Setup
41-02 : ACD Group and Agent Assignments
864 Programming Aspila EX Software Manual
41-02 : ACD Group and Agent Assignments
Description
In Program 41-02 : ACD Group and Agent Assignments, for each ACD extension number, assign
an ACD Group (1-64). An ACD Group number is assigned to each Work Period number (1-8).
The assigned extension will work as an ACD agent extension in the following cases;
• The trunk belonging to an ACD group receives an incoming call while an ACD agent is
logged in.
• An extension calls or transfers a call to an ACD group using the ACD group pilot number.
• An incoming call is received with a DID/DISA number which is assigned as an ACD pilot
number.
Input Data
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
Level:
Aspila EX
SA •Available.
Extension Number Up to 8 digits
ACD Work Period Mode
Number
ACD Group No Default
1-8 0-64 0
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