Program 41 : ACD Setup
41-14 : ACD Options
888 Programming Aspila EX Software Manual
41-14 : ACD Options
Description
Use Program 41-14 : ACD Options to set various options for ACD Groups. When you set an
option for an ACD Group, the setting is in force (if applicable) for all agents within the group. The
chart below shows each of the ACD options, they entries available, and the default entry.
Input Data
Level:
Aspila EX
SA •Available.
ACD Group No 01-64
Item
No.
Item Input Data Default
01 EMG call operation mode 0- Call to system supervisory extension when group
supervisory extension is busy.
1- Not call to system supervisory extension when group
supervisory extension is busy.
0
02 Wrap up mode 0- After wrap up mode key is pressed.
1- After call is finished automatically.
0
03 ACD Priority for overflow calls
(*1)
0- Own group priority
1- Priority order by Program 41-03-03
0
04 Automatic Answer in Headset
Mode
0- off
1- on
0
05 -- Not used --
06 Transfer to ACD extension while
2nd delay announcement
0- Transfer to ACD extension
1- Not transfer to ACD extension
0
07 Automatic off duty for SLT 0- No change to off duty mode
1- Change to off duty mode automatically
0
08 ACD off duty mode 0- Can not receive internal call
1- Can receive internal call
0
09 Automatic Wrap up end time 0-64800 (Sec.) 0
10 Supervising ACD Answer to
incoming call
0-64800 (Sec.) 10
11 Cancel Head-Set Ear Piece
Ringing (for KST)
0-64800 (Sec.) 0
12 Start Head-Set Ear Piece Ringing
(for SLT)
0-64800 (Sec.) 0
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