Program 41 : ACD Setup
41-04 : ACD Group Supervisor
868 Programming Aspila EX Software Manual
41-04 : ACD Group Supervisor
Description
For each ACD Group (1-64), use Program 41-04 : ACD Group Supervisor to assign the group’s
supervisor extension port and operating mode. Operating modes are:
• 0 = Supervisor’s extension does not receive ACD Group calls.
• 1 = Supervisor’s extension receives ACD Group overflow calls only.
• 2 = Supervisor’s extension receives ACD Group calls just like all other agents.
An ACD Group can have only one supervisor. In addition, an extension can be a supervisor for
only one ACD Group.
Input Data
Conditions
If you assign an extension as a ACD Group Supervisor in this program, you cannot program the
same extension as a System Supervisor in Program 41-01-01.
Feature Cross Reference
• Automatic Call Distribution (ACD)
Level:
Aspila EX
SA •Available.
ACD Group No 01-64
Item
No.
Item Input Data Default
01 Group Supervisor Extension Extension Number (Up to 8 digits) No setting
02 Operation Type 0- Not receive any ACD incoming calls
1- Receive ACD incoming calls in case of
overflow
2- Receive ACD incoming calls all the time
0
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