Serial Call
326 Features Aspila EX Software Manual
Serial Call
Description
Serial Call is a method of transferring a call so it automatically returns to the transferring extension.
Serial Calling saves transferring steps between users. For example, a Customer Service Representative
(CSR) has a client on the phone who needs technical advice. The CSR wants to send the call to Tech
Service, but needs to advise the client of certain costs when Tech Service is done. Rather than transfer-
ring the call back and forth, the CSR can use Serial Call to Technical Service and announce, “I have a
caller on the phone. I need to talk to them again. Just hang up when you’re done and I’ll get them back.”
Conditions
The transferring extension can remain off-hook to auto-receive the callback or hang up and it will
ring back to them.
Default Setting
Disabled.
Programming
•15-07-01 : Programming Function Keys
Assign a programmable key as a Serial Call key (code 43).
Related Features
Programmable Function Keys
Serial Call requires a uniquely programmed function key.
Single Line Telephones
Serial Call is not available to single line telephones.
Transfer
An extension user can extend (send) a call to a co-worker.
Operation
To place a Serial Call to a co-worker:
1. Place or answer a call.
2. Press HOLD.
3. Dial co-worker’s extension number.
Co-worker must lift handset to respond to your announcement.
4. Press Serial Call key (PGM 15-07 or SC 851: 43) but do not hang up.
When your co-worker hangs up the call, the system makes an automatic live transfer
back to your extension.
Aspila EX
• Available
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