NEC ASPILA EX - Direct Inward Line (DIL)

Direct Inward Line (DIL)
Aspila EX Software Manual Features 165
Direct Inward Line (DIL)
Description
A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department
Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees
always know which calls are for them. For example, a company operator can have a Direct Inward
Line for International Sales Information. When outside callers dial the DIL’s phone number, the
call rings the operator on the International Sales line key. The DIL does not ring other extensions.
DIL Delayed Ringing
Extensions in a Ring Group can have delayed ringing for another extension’s DIL. If the DIL is not
answered at its original destination, it rings the DIL No Answer Ring Group. This could help a
Technical Service department, for example, that covers calls for an Inside Sales department. If the
Inside Sales calls are not answered, they ring into the Technical Service department.
Conditions
(A.) If unanswered, a DIL without delayed ringing rings an extension until the outside party hangs
up.
(B.) If a DIL rings a Department Group and all agents are busy, the system routes the call as follows:
1. The trunk rings the overflow destination assigned in 22-08.
2. If there is no 22-08 assignment, the trunks rings the PC Attendant Console (if installed).
3. If there is 22-08 assignment or PC Attendant, the call rings according to the Ring Group
assignments in 22-04 and 22-05.
4. If none of the destinations in steps 1-3 above are available, the call continues to ring until a
destination becomes free.
(C.) The DIL follows call forwarding programming, even to voice mail.
Default Setting
Disabled.
Aspila EX
• Available - 200 trunksand 64 Department Groups.