NEC ASPILA EX - Attendant Call Queuing

Attendant Call Queuing
68 Features Aspila EX Software Manual
Attendant Call Queuing
Description
Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy
tone. This helps minimize call congestion in systems that use the attendant as the overflow destina-
tion for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls
to route to the attendant when their primary destination is busy. With Attendant Call Queuing, these
unanswered calls would normally “stack up” for the attendant until they can be processed.
The 32 call queue total includes Intercom, DISA, DID, DDI, DIL, tie line and transferred calls. If
the attendant doesn’t have an appearance for the queued call, it waits in line on a CALL key. If the
attendant has more than 32 calls queued, an extension can Transfer a call to the attendant only if
they have Busy Transfer enabled.
Attendant Call Queuing is a permanent, non-programmable system feature.
Conditions
None
Default Setting
Enabled.
Programming
• 20-17-01 : Operator’s Extension
Assign the operator (attendant’s) extension.
• 24-02-01 : System Options for Transfer - Busy Transfer
Prevent (0) or allow (1) extensions to Transfer calls to an attendant that has more than 32 calls
is queue.
Related Features
Call Forwarding / Personal Greeting
Forwarding when unanswered or busy can only occur at the attendant if there are more than
32 calls in queue.
Operation
None
Aspila EX
• Available