Program 11 : System Numbering
11-13 : Service Code Setup (for ACD)
Aspila EX Software Manual Programming 503
11-13 : Service Code Setup (for ACD)
Description
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes which are used
with the Automatic Call Distribution (ACD) feature. You can customize additional Service Codes in
Programs 11-10 through 11-12 and 11-14 through 11-16. The following chart shows:
• The number of each code (01-09)
• The function of the Service Code.
• What type of telephones can use the Service Code
• The code’s default entry.
If you change a Service Code, be sure to record your entry in the “New” column.
Input Data
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
Level:
Aspila EX
IN •Available.
Item
No.
Item Terminals Default New
01 ACD Log In / Log Out (for KTS) KTS, SLT 839
02 ACD Log Out (for SLT) SLT 755
03 Set ACD Temporary Release (for SLT) SLT 756
04 Cancel ACD Temporary Release (for SLT) SLT 757
05 Set ACD Off Duty (for SLT) SLT 758
06 Cancel ACD Off Duty (for SLT) SLT 759
07 ACD Conversation Recording (for SLT) SLT 760
08 ACD AIC Login KTS No setting
09 ACD AIC Logout KTS No setting
10 ACD Agent Login by Supervisor KTS 767
11 ACD Agent Logout by Supervisor KTS 768
12 Change Agent ACD Group by Supervisor KTS 769
13 Agent Change Own ACD Group KTS 775
To Next Page
Loading...
