Caller ID
114 Features Aspila EX Software Manual
Description (Cont’d)
Outputting Caller ID Data
The system includes the Caller ID data on the SMDR report. The report provides the incoming call’s
DN in the DIALED NUMBER field. The CLASS field shows PIN (just like all other incoming calls).
Caller ID data can also output to a PC or other type of computer through a CTA Module. This
allows for off-line database lookups. In a customer service department, for example, the computer
could search for a caller’s records and display their account status even before a customer service
representative picked up the phone.
Caller ID Digits to Voice Mail
A Caller ID/ANI trunk can send Remote Log-On Protocol with Caller ID digits to the voice mail.
When a trunk ‘001’ receives the Caller ID as ‘12345’, the protocol becomes ‘***60001*12345*’.
ISDN Calls Display Reason for No Caller ID Information
With Caller ID enabled, the system will provide information for ISDN calls that do not contain the
Caller ID information. If the Caller ID information is restricted, the telephone display will show
“PRIVATE”. If the system is not able to provide Caller ID information because telco information is
not available, then the display will show “No Caller Info”.
Hardware Considerations
Caller ID is provided by the NTCPU. The DSP daughter board, which plugs onto the NTCPU, can
provide additional resources for Caller ID if needed.
Conditions
To have pre-answer Caller ID from the voice mail, the call must be an unscreened transfer.
Default Setting
Disabled.
Programming
• 14-01-20 : Basic Trunk Data Setup - Block Outgoing Caller ID
Allow (1) or prevent (0) the system from automatically blocking outgoing Caller ID informa-
tion when a user places a call. If allowed (i.e., block enabled), the system automatically inserts
the Caller ID block code (defined in Program 14-01-21) before the user dialed digits (this
requires Program 14-02-10 to be enabled). If prevented (i.e., block disabled), the system out-
dials the call just as it was dialed by the user.
• 14-01-21 : Caller ID Block Code
Enter the code, up to 8 digits, that should be used as the Caller ID Block Code. This code is
automatically inserted before dialed digits if Program 14-01-20 is set to ‘1’.
• 14-01-22 : Basic Trunk Data Setup - Caller ID to Voice Mail
Enable (1) or disable (0) the system’s ability to send the Caller ID digits to voice mail.
• 14-02-10 : Analogue Trunk Data Setup - Caller ID
Enable (1) or disable (0) a trunk’s ability to receive Caller ID name/number information. If
this option is set to ‘1’, the system will suppress ringing and lamping for trunk calls for the
first ring in order to receive the Caller ID information.
• 20-06-01 : Class of Service for Extensions
Assign Class of Service (1-15) to extensions.
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