Hold
214 Features Aspila EX Software Manual
Programming
•14-01-16 : Basic Trunk Data Setup - Forced Release of Held Call
Enable (1) or disable (0) Forced Release of Held Call.
•14-07-01 : Trunk Access Map Setup
Set up the Trunk Access Maps (1-200). This sets the access options for trunks on Hold.
•15-02-06 : System Telephone Basic Data Setup - Hold Key Operating Mode
Set the function of the extension’s HOLD key: System (0), Exclusive (1), or Park (2) Hold.
•15-02-07 : System Telephone Basic Data Setup - Automatic Hold for CO Line
Determine whether an extension will use Automatic Hold for CO calls (0) or if the call should
disconnect (1).
•15-06-01 : Trunk Access Map for Extensions
Assign Trunk Access Maps (1-200) to extensions.
•15-07-01 : Programming Function Keys
Assign a function key for Exclusive Hold (code 45). If an extension has its fixed Hold key
reassigned (in Program 15-02-06), assign a function key for System Hold (code 44).
•16-02-01 : Department Group Assignment for Extensions
Assign extensions to Department Groups (1-64).
•20-06-01 : Class of Service for Extensions
Assign a Class Of Service (1-15) to an extension.
•20-11-09 : Class of Service Options (Hold/Transfer Service) - Group Hold Initiate
In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to initiate
Group Hold (Service Code 832).
•20-11-10 : Class of Service Options (Hold/Transfer Service) - Group Hold Answer
In an extension’s Class of Service, enable (1) or disable (0) an extension’s ability to pick up a
call placed on Group Hold (Service Code 862).
•20-11-13 : Class of Service Options (Hold/Transfer Service) - Hold Recall to Operator
Enable (1) or disable (0) Hold Recall to Operator. If enabled, a call recalling an extension
longer than the Hold/Exclusive Hold Recall Callback Time will recall the operator (normally
200). If disabled, the call will continually recall the extension that placed it on Hold.
•20-17-01 : Operator’s Extension
Assign an operator’s extension number if Hold Recall to Operator will be used.
•24-01-01 : System Options for Hold - Hold Recall Time
Set the Hold Recall Time (0-64800 seconds). A call on Hold recalls the extension that placed
it on Hold after this interval.
•24-01-02 : System Options for Hold - Hold Recall Callback Time
Set the Hold Recall Callback Time (0-64800 seconds). A trunk recalling from Hold rings an
extension for this interval.
•24-01-03 : System Options for Hold - Exclusive Hold Recall Time
Set the Exclusive Hold Recall Time (0-64800 seconds). A call on Exclusive Hold recalls the
extension that placed it on Hold after this interval.
•24-01-04 : System Options for Hold - Exclusive Hold Recall Callback Time
Set the Hold Recall Time (0-64800 seconds). A trunk recalling from Hold rings an extension
for this interval. If still unanswered, the call changes to System Hold.
•24-01-05 : System Options for Hold - Forced Release of Held Calls Interval
Set the Forced Release of Held Calls interval (0-64800 seconds). If enabled in Program 14-
01-16, the system disconnects a call if on Hold longer than this interval.
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