Voice Mail
372 Features Aspila EX Software Manual
Delayed. With immediate overflow, calls immediately reroute to other extensions when all
Voice Mail ports do not answer or, with certain software, are busy. With delayed overflow,
calls reroute after a preset interval. Without any type of overflow, the outside calls ring Voice
Mail until a port becomes available or the outside caller hangs up.
• Voice Mail Caller ID
Voice Mail can use Caller ID information to identify the outside caller that left a message in a
user’s mailbox.
Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports
are busy, any calls trying to get to the voice mail will be placed in queue. As the voice mail ports
become available, the calls will be connected to the voice mail in the order in which they were
received.
As the Voice Mail Queue follows Department Hunting programming, the queue can hold a maxi-
mum of 10 calls. If the queue is full or if the voice mail ports are not assigned to a Department
Group, the calls will be handled as though there were no voice mail queuing feature enabled. The
calls will either access voice mail if a port is available or they will receive a busy signal.
The Voice Mail Queuing feature does not work with the Conversation Record feature.
Conditions
(A.) The periodic reminder message requires a DSP daughter board for Voice Response System
(VRS).
(B.) Ring Group calls do not follow extension call forwarding to voice mail.
Default Setting
Disabled.
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