Charts and Illustrations
Aspila EX Software Manual Features 39
Code: *11
Operation: Press
key
Automatic Call
Distribution (ACD)
(cont.)
Call Recording
Turning ACI Call Recording
on or off
On red while record-
ing, Off while not
recording
760
Code: *12
Operation: Press
key
Emergency Call
Placing or receiving an
Emergency Call
On while calling
your supervisor or
after being answered
by your supervisor
Flashing fast at the
supervisor while
ringing
-
Code: *13
Operation: Press
key
Rest Mode
Enabling/disabling Rest
Mode
On red when Rest
Mode enabled Off
when Rest Mode
disabled
-
Code: *14
Operation: Press
key + Press 1 (Yes)
or 2 (No)
Out of Service
Taking an ACD Group out of
service (for Group
Supervisors only), or Taking
all ACD Groups out of
service (for System
Supervisors only)
On red when a group
is out of service
-
Code: *15
Operation: Call
busy ACD agent +
Press key
Terminal Monitor
Monitoring an ACD Agent’s
conversation
On red while moni-
toring, Off when not
monitoring
-
Code: *16
Operation: Press
key to put agent on
hold.
Press key again + 1
to hang up agent or 0
to bring agent back
into call.
Supervisor Split
Switching (splitting) between
an ACD Agent and their out-
side caller after answering an
emergency call
On while agent is on
hold
-
Code: *17
Operation: Press
Key
Work Time
Enabling/disabling Work
Time
On when Work
Time enabled,
Flashing (while on a
call) if Auto Work
time enabled Off
when Work Time
disabled
-
Code: *18 + ACD
Group Number
Operation: Press
key
Enabling ACD overflow On red when
activated
Slowly flashes red
when disabled
-
Table 5: Function Key Codes by Number
To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter
the code (e.g., 48 for Voice Over).
Use this key... For this feature... When you are... Key Lamp Status
Also see
Srvc Code
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