Oracle X7-2 - Page 24

Troubleshooting Server Component Hardware Faults
To investigate a hardware fault, see the following:
■
“Basic Troubleshooting Process” on page 24
■
“Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface” on page 25
Basic Troubleshooting Process
Use the following process to address a hardware fault (for the step-by-step procedure, see
“Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface” on page 25).
1. Identify the server subsystem containing the fault.
You can use Oracle ILOM to identify the failed component.
2. Review the Oracle Server X7-2 Product Notes.
The product notes contain up-to-date information about the server, including hardware-
related issues.
3. Prepare the server for service using Oracle ILOM.
If you determined that the hardware fault requires service (physical access to the server),
use Oracle ILOM to take the server offline, activate the Locate button/LED, and if
necessary, power off the server.
4. Prepare the service work space.
Before servicing the server, prepare the work space, ensuring Electrostatic Discharge Safety
(ESD) protection for the server and components.
See “Electrostatic Discharge Safety” on page 50.
5. Service components.
To service the components, see the removal, installation, and replacement procedures in this
document.
Note - A component designated as a field-replaceable unit (FRU) must be replaced by
Oracle Service personnel. Contact Oracle Service.
6. Clear the fault in Oracle ILOM.
Depending on the component, you might need to clear the fault in Oracle ILOM. Generally,
components that have a FRU ID clear the fault automatically.
Related Information:
■
“Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface” on page 25
24 Oracle Server X7-2 Service Manual • October 2017