Warranty & Repair
ENVI-MAG Manual A8-5
Reference
Warranty & Repair
Warranty
All SCINTREX equipment, with the exception of consumable items, is warranted
against defects in materials and workmanship for a period of one year from the
date of shipment from our plant. Should any defects become evident under
normal use during the warranty period, SCINTREX will make the necessary
repairs free of charge.
This warranty does not cover damage due to misuse or accident and may be
voided if the instrument console is opened or tampered with by persons not
authorized by SCINTREX.
To validate the warranty, the warranty card supplied with the instrument must be
returned to SCINTREX within 30 days of shipment from our plant.
Repair
When to ship the unit
Please do not ship your instrument for repair until you have communicated
the nature of the problem to our Customer Service Department by tele-
phone, facsimile or correspondence. Our Customer Service Department
may suggest certain simple tests or steps for you to do which may solve your
problem without the time and expense incurred in shipping the instrument
back to SCINTREX for repair. If the problem cannot be resolved remotely, our
personnel will request that you then send the instrument to our plant for the
necessary repairs.
Description of the problem
When you describe the problem, please include the following information:
▲ the symptoms of the problem,
▲ how the problem started,
▲ if the problem is constant, intermittent or repeatable,
▲ if constant, under what conditions does it occur,
▲ any printouts demonstrating the problem.
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